Performance And Progress Review

(refers to chart on following page)

NAME_

STORE _

DATE OF HIRE _

NEXT REVIEW _

FOR THE MOST EFFECTIVE REVIEW DO THE FOLLOWING:

  1. Evaluate employee on all characteristics pertinent to the job.
  2. Be sure your evaluation is on total performance rather than a single exceptional incident.
  3. Make your evaluation objectively; do not allow your personal feelings to influence your judgment.
  4. If you are unfamiliar with an individual's performance in a certain category, simply check the first column.

Accountability & Performance Reviews

Another area that plagues retail organizations is a lack of accountability. Once a structure is put in place, job descriptions established, and policies and procedures to be followed drafted, it becomes necessary to create some link to accountability for all those areas to be followed. That link is the establishment of clearly defined, and scrupulously followed Performance Reviews. Owners and managers observe positive and negative employee performance on a daily basis that should be noted and placed in a file for each associate. Every staff member must understand that the creation of their job description is directly linked to performance reviews. They should also know that they will be measured and rewarded based on the fulfillment of the specific responsibilities listed in their job descriptions. This is where accountability is created, and where employee performance can be rewarded consistently.

ELEMENT #9 Human Assets

The most important asset for most organizations is its people; categorized as Intellectual Assets or Human Assets. Without successful and effective people, retail organizations cannot succeed. It follows, that when resources are not provided to recruit, interview and hire good people, organizations will eventually suffer.

Jim Collins, in his book. "Good to Great" stated that we must have the "right people on the bus and the right people in the right seats." In other words, you can't put a square peg in a round hole. If you do not start with the right people, no matter what you do, you will not be successful. It is a simple point that eludes many home furnishings retailers. That's why it is imperative that you develop an ongoing recruiting program. Recruiting is a 24-7 job. It is tough to educate people if they are not up to a task, so the time you spend recruiting, interviewing and hiring is critical. Spend time

Why is the owner of

Harvest Home Stores So Relaxed?

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-Kararoii twfet.s, Owner, Hansoat Homo Star*»

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